Client Care Coordinator (Remote Position)

This highly motivated individual will be responsible for the support and coordination of day to day office needs, such as interoffice and client communications, answering phones, managing schedules and content management. The ideal candidate would have skills in most of the desired areas and be willing and ready to learn the rest.

A note regarding this remote position

You must be a US citizen. While this position is remote, we prefer applicants in the Southern New England area of the Northeast US as our team is primarily in that location and we do meet up from time to time. Special considerations may be made depending on the applicant.

This is an in-house, full-time position. Freelancers and contractors will not be considered at this time.

Your primary responsibilities will include:

Answering phones & email
Client Support: Delegation of work via task creation & internal follow up with team
Task Management: Back and forth communication with clients on their open requests
QA, testing, task closure
Compiling information & generating reports
Scheduling team / client meeting / appointments
Drafting & proofing client paperwork
Content management

The ideal candidate will:

1-2 years of client-focused account servicing, or similar, customer service work experience
Know how to use a computer / tablet / mobile
Embody exemplary interpersonal skills and customer service
Have excellent written and verbal communication skills
Be ready to type and take a lot of notes
Stay organized and be extremely detail oriented
Be able to manage your time
Enjoy talking to people
Be a self-motivated team player who enjoys working hard and playing well with others to meet project milestones and deadline
Adjust effectively to a fast-moving and ever-changing work environment
Have experience with Microsoft Office / Google Drive
Have experience with Excel / Google Drive Spreadsheets

Things to know, but not required:

WordPress Content Management System experience
JIRA / Confluence / Other project management tools
MailChimp / Other Email marketing tools
Social media posting & content management